Up to now companies have relied on periodic change projects and suggestion programs while failing to continually surface the ideas and the desire of people to eliminate the things that they know are getting in the way of doing their work in the most efficient and effective way possible.
This workshop provides you with a management system for building continuous improvement into everyone's daily job requirements. It requires leaders to spend time every day observing work processes, talking with employees, assessing improvement ideas, leading problem solving teams and implementing changes. Based on the work of David Mann of Steelcase, author of "Creating a Lean Culture" (Productivity Press) this insightful and practical workshop teaches department heads, managers and supervisors how to shift the focus of their time from “running” to “improving” the work of their units.
Learn to apply an integrated set of steps and methods for engaging employees in making incremental improvements to their work areas and jobs. See how a core set of leadership practices can be used to identify improvement opportunities and hold everyone accountable for implementing the needed changes. Learn to sustain the effort by having 3 levels of leadership directly involved and accountable for follow-through and the implementation of positive change.
With more and more positive experiences, people start to have beleive that their ideas will not fill some bottom drawer or be looked at "when we get time". A new sense of partnership between managers and employees emerges as everyone focuses on what is most important - improving the efficiency and effectiveness of the work and ensuring the highest possble customer satisfaction. With leaders who listen and value their input, the level of engagement, enthusiasm and effort will quickly lead to the transformation of attitudes and the implementation of positive changes.
Course Objectives:
- Help leaders to engage employees and implement a results oriented continuous improvement process
- Provide a view of leadership as coaches and facilitators committed to organizational learning and improvement
- Demonstrate how the daily Standard Work for Leaders can drive consistency and continuous improvement
- Simulate the application of an integrated set of tools for engaging employees in continuous incremental improvements
- Ensure that employee engagement initiatives are supported and positive changes implemented
Topics include:
- The problem with periodic improvement projects and programs
- Making continuous improvement a part of everyone’s job and accountability
- Balancing the time and effort to run the business versus improve it
- Steps to engaging employees in reducing errors, waste and inefficiencies
- Shifting leadership thinking to support and faciliate employee input and idea generation
- Hands-on simulation of continuous improvement tools and methods
- Application of continuous improvement to production,office, support and client service department
- Actioin planning to implement a continuous improvement process in participant work areas and units
Next Program: Nov 10, 2009 Course Fee: $385
